Partner
(Chennai)
Gold Partner
Overview
Customer experience is evolving from reactive engagement into intelligence-led orchestration.
The 2026 edition explores how enterprises are combining AI, behavioural intelligence, predictive systems, automation, and human-centric design to build scalable, trusted, and measurable experience ecosystems.
The focus is shifting from managing customer journeys to operationalizing customer intelligence across the enterprise.
Core Conversations Shaping CX Leadership Circle 2026
Experience Intelligence Systems
How enterprises are moving from journey mapping toward behavioural intelligence and real-time customer decision systems.
Autonomous Customer Experience
AI agents, predictive engagement, self-service ecosystems, and intelligent service orchestration.
Experience Economics
Connecting CX investments directly to retention, loyalty, operational efficiency, and measurable business growth.
Contextual Engagement
Real-time interpretation of customer intent, behavioural signals, and adaptive engagement across touchpoints.
Human Trust in AI-Led Experiences
Balancing automation with transparency, governance, ethical AI practices, and human-centered design.
Experience Operations & Execution
Closing the gap between CX strategy and enterprise-wide execution, alignment, and accountability.
Omnichannel Experience Transformation
Creating connected, seamless, and scalable customer ecosystems across digital and physical environments.
The Future of Enterprise Experience
Exploring emerging technologies, evolving customer expectations, and the next phase of intelligent engagement systems.
Key Takeaways
What You’ll Learn, Build & Benchmark?
Gain insights into how customer experience is evolving from engagement-led models into intelligence-driven enterprise systems.
Explore practical approaches to integrating AI, automation, analytics, and behavioural intelligence into scalable customer ecosystems.
Discover how leading organizations are aligning customer intelligence, operations, technology, and decision-making across functions.
Understand how enterprises are linking customer experience initiatives to retention, loyalty, operational efficiency, and business growth.
Examine the role of governance, transparency, ethical AI, and human-centric design in modern customer engagement.
Connect with enterprise leaders, transformation strategists, technology providers, and customer experience innovators shaping the future of CX.
Access perspectives, case studies, and leadership conversations around the future of intelligent and predictive customer engagement.
Autonomous engagement, intelligent service ecosystems, conversational AI, and predictive support models.
Transparency, governance, ethical AI practices, and building confidence in automated experiences.
Connecting customer experience initiatives directly to retention, loyalty, operational efficiency, and business growth.
Speakers
Jigar Soni
Co-Founder & COO
The Mainstream
Akash Chauhan
Head of HR and Customer Experience
Chaayos
Anubhav Mehrotra
Vice President Customer Experience
Tata 1mg
Harmeet Kaur
GM - Head of Corporate Marketing, Loyalty and Customer Experience
The Lalit Suri Hospitality Group
Nitesh Ajmera
General Manager - CX, Growth/Perf Mktg., CRM & Partnerships
Campus Activewear Ltd
Rajat Wadhwa
Head - Customer Applications
Hero FinCorp
Ritesh Ghai
Chief Customer Success Officer
BPTP Ltd.
Sandeep Singh Sachdeva
Head - Partnerships & Customer Experience
Snapdeal
Venkat Ramanan
Head - Customer Experience and Digital Transformation
Lifelong Online Retail Private Ltd
Who’s Leading The Conversation?
Enterprise CX Leadership
Creating connected, seamless, and scalable customer ecosystems across digital and physical environments.
Enterprise Transformation & Operations
Transformation Leaders, Customer Operations Heads, Service Transformation Executives
AI, Data & Technology Leaders
AI Strategists, Automation Leaders, CRM & Customer Intelligence Teams
Experience Ecosystem Partners
CX Platforms, Analytics Providers, Engagement Technologies, Behavioural Intelligence Companies
Be Part of the CX Leadership Ecosystem
CX Leadership Circle brings together enterprise CX, AI, and transformation leaders to explore how customer experience is evolving into a more intelligent, connected, and outcome-driven discipline. This partnership is for organizations that want to be part of that conversation—building visibility, relevance, and relationships within a focused leadership ecosystem.
Engage directly with senior enterprise decision-makers driving CX, AI adoption, and transformation investments
Position your brand within a leading platform focused on intelligent enterprise experience
Extend thought leadership through executive interviews, editorial features, and research-led storytelling
Gain visibility through multi-channel amplification across industry conversations and content ecosystems
Build long-term relationships through curated networking and high-value leadership interactions
CX Leadership Awards 2026
Recognising Visionaries Driving the Future of Customer Experience
CX Leadership Awards 2026 recognise the visionaries and organisations redefining customer experience as a core driver of business growth, customer trust, and enterprise transformation. As AI-led engagement, intelligent automation, and experience-driven strategies reshape the enterprise landscape, a new generation of leaders is setting new benchmarks for how organisations connect with customers and create measurable impact.
CX Leadership Awards 2026 recognise the visionaries and organisations redefining customer experience as a core driver of business growth, customer trust, and enterprise transformation. As AI-led engagement, intelligent automation, and experience-driven strategies reshape the enterprise landscape, a new generation of leaders is setting new benchmarks for how organisations connect with customers and create measurable impact.
Award Categories
Experience-Led Organisation Award
Visionary CX Leadership Award
Experience Transformation Leadership Award
Experience Innovation Leadership Award
Emerging CX Leader Award
Partners
Conversational AI Partner
Premium Partner
Gold Partner
Conversational AI Partner
Gold Partner
Contact Us
For Speaking Opportunity
Yasmeen Shaikh
+91 80975 52054
yasmeen.shaikh@mercadeo.co.in
For Sponsorship Opportunities
Sunny Bathija
+91 80975 52059
sunny.bathija@mercadeo.co.in
Abhishek Mohite
+91 98210 14576
abhishek.mohite@mercadeo.co.in
Aishwarya Shah
+91 98338 17381
aishwarya.shah@mercadeo.co.in
What started as CIO News in June 2020 grew rapidly into a trusted resource for CIOs, CISOs, and tech leaders, focusing on cybersecurity and emerging technologies. With 70,000+ subscribers and 500+ podcasts, the platform recognized tech’s expanding role across all industries. In November 2024, it rebranded to The Mainstream to reflect the wider influence of technology. Now, with a global reach across the Middle East, ASEAN, USA, and UK, The Mainstream continues to provide insightful content that keeps professionals ahead of the curve.