Experience Intelligence for the
10th June 2026 | Mumbai
Conversational AI Partner
10th June, 2026 | 09:00 am - 02:00 pm | Novotel Mumbai International Airport
Partner
Overview
Customer experience is evolving from reactive engagement into intelligence-led orchestration.
The 2026 edition explores how enterprises are combining AI, behavioural intelligence, predictive systems, automation, and human-centric design to build scalable, trusted, and measurable experience ecosystems.
The focus is shifting from managing customer journeys to operationalizing customer intelligence across the enterprise.
Core Conversations Shaping CX Leadership Circle 2026
Experience Intelligence Systems
How enterprises are moving from journey mapping toward behavioural intelligence and real-time customer decision systems.
Autonomous Customer Experience
AI agents, predictive engagement, self-service ecosystems, and intelligent service orchestration.
Experience Economics
Connecting CX investments directly to retention, loyalty, operational efficiency, and measurable business growth.
Contextual Engagement
Real-time interpretation of customer intent, behavioural signals, and adaptive engagement across touchpoints.
Human Trust in AI-Led Experiences
Balancing automation with transparency, governance, ethical AI practices, and human-centered design.
Experience Operations & Execution
Closing the gap between CX strategy and enterprise-wide execution, alignment, and accountability.
Omnichannel Experience Transformation
Creating connected, seamless, and scalable customer ecosystems across digital and physical environments.
The Future of Enterprise Experience
Exploring emerging technologies, evolving customer expectations, and the next phase of intelligent engagement systems.
Key Takeaways
What You’ll Learn, Build & Benchmark?
Gain insights into how customer experience is evolving from engagement-led models into intelligence-driven enterprise systems.
Explore practical approaches to integrating AI, automation, analytics, and behavioural intelligence into scalable customer ecosystems.
Discover how leading organizations are aligning customer intelligence, operations, technology, and decision-making across functions.
Understand how enterprises are linking customer experience initiatives to retention, loyalty, operational efficiency, and business growth.
Examine the role of governance, transparency, ethical AI, and human-centric design in modern customer engagement.
Connect with enterprise leaders, transformation strategists, technology providers, and customer experience innovators shaping the future of CX.
Access perspectives, case studies, and leadership conversations around the future of intelligent and predictive customer engagement.
Autonomous engagement, intelligent service ecosystems, conversational AI, and predictive support models.
Transparency, governance, ethical AI practices, and building confidence in automated experiences.
Connecting customer experience initiatives directly to retention, loyalty, operational efficiency, and business growth.
Speakers
(Mumbai Edition)
Jigar Soni
Co-Founder & COO
The Mainstream
Archana Sinha
Head of CX & Digital Transformation - Home Business
Reliance Jio
Dipakshi Khaira
Chief Customer Experience Officer
Insurance Leader
Hari Shankar
Sr. Vice President - Customer Experience
Generali Central Insurance Company Limited
Mahendra Bindra
Vice President - Customer Experience
Unity Small Finance Bank Limited
Namita Bohara
Head of Customer Centricity
Hindalco Industries Limited
Nilesh Kambli
Senior Vice President - Customer Experience
Pilgrim
Pawan Sharma
Senior Director – Business
ConvoZen.ai
Ravi Pathak
Director, Delivery
upGrad
Rubina Parkar
Senior Vice President of Client Experience & Operations
LRN
Shami Kapoor
Senior Vice President & Head - Operations, CS and Health Claims
Insurance Leader
Shweta Srivastava
Vice President Customer Operations
Mahindra Holidays & Resorts India Limited
Suraj Shetty
Head of CX, Learning & Development
Kissht
Uday Bhosale
Head – CX & Service
Hamilton Housewares Pvt. Ltd.
Vimal Limbad
Global COE Head CX and AVP Deliver Partner
Tata Technologies
Who’s Leading The Conversation?
Enterprise CX Leadership
Creating connected, seamless, and scalable customer ecosystems across digital and physical environments.
Enterprise Transformation & Operations
Transformation Leaders, Customer Operations Heads, Service Transformation Executives
AI, Data & Technology Leaders
AI Strategists, Automation Leaders, CRM & Customer Intelligence Teams
Experience Ecosystem Partners
CX Platforms, Analytics Providers, Engagement Technologies, Behavioural Intelligence Companies
Glimpse of CX Leadership Circle 2026
Contact Us
For Speaking Opportunity
Yasmeen Shaikh
+91 80975 52054
yasmeen.shaikh@mercadeo.co.in
For Sponsorship Opportunities
Sunny Bathija
+91 80975 52059
sunny.bathija@mercadeo.co.in
Abhishek Mohite
+91 98210 14576
abhishek.mohite@mercadeo.co.in
Aishwarya Shah
+91 99202 74089
aishwarya.shah@mercadeo.co.in
What started as CIO News in June 2020 grew rapidly into a trusted resource for CIOs, CISOs, and tech leaders, focusing on cybersecurity and emerging technologies. With 70,000+ subscribers and 500+ podcasts, the platform recognized tech’s expanding role across all industries. In November 2024, it rebranded to The Mainstream to reflect the wider influence of technology. Now, with a global reach across the Middle East, ASEAN, USA, and UK, The Mainstream continues to provide insightful content that keeps professionals ahead of the curve.